Privacy Policy
Last Updated 9th of November 2024.
This Privacy and Data Policy ("Policy") outlines how Panelab Limited ("we", "us", or "our") collects, uses, and protects the personal information provided by users ("you" or "your") of our website and services.
Information We Collect
1.1 Personal Information: When you use our website or services, we may collect personal information such as your name, email address, phone number, postal address, and payment details.
1.2 Usage Information: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, pages visited, and actions taken.
1.3 Cookies: We may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. We will seek your consent before using cookies, in line with New Zealand and Australian law.
How We Use Your Information
2.1 Providing Services: We use your personal information to provide and improve our services, fulfil your requests, communicate with you, and process payments.
2.2 Analytics: We analyze usage data to understand how visitors interact with our website and services, identify trends, and optimize performance.
2.3 Marketing: With your consent, we may use your contact information to send promotional emails or newsletters about our products and services. You can opt out of marketing communications at any time.
Data Security
3.1 Security Measures: We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
3.2 Limitations: Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
3.3 Data Breaches: In the event of a data breach that may cause serious harm, we will notify affected individuals and the relevant authorities, including the Office of the Australian Information Commissioner (OAIC) or the New Zealand Privacy Commissioner, as required by law.
Sharing Your Information
4.1 Third Parties: We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you. These third parties are contractually obligated to keep your information confidential and use it only for the purposes specified by us.
4.2 Legal Obligations: We may also disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights, property, or safety.
4.3 Overseas Disclosure: If your personal information is transferred outside of New Zealand or Australia, we will ensure that the recipient country provides similar privacy protections or we will put in place appropriate safeguards, such as contractual agreements, to protect your data.
Data Retention
5.1 Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
5.2 Deletion of Data: Upon request, we will delete or anonymize your personal information, unless we are required to retain it by law or for legitimate business purposes.
Your Rights
6.1 Access and Correction: You have the right to access, correct, update, or delete your personal information. You can do this by contacting us using the information provided below.
6.2 Data Portability and Restrictions: You may also have the right to restrict or object to the processing of your personal information, as well as the right to data portability, subject to local legal requirements.
6.3 Complaints: If you believe we have breached your privacy rights under New Zealand’s Privacy Act 2020 or Australia's Privacy Act 1988, you may contact us to resolve your concerns. You also have the right to lodge a complaint with the relevant authority, such as:
- New Zealand Privacy Commissioner
- Office of the Australian Information Commissioner (OAIC)
Children's Privacy
7.1 Not Intended for Children: Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
Changes to This Policy
8.1 Policy Updates: We reserve the right to update or modify this Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Policy periodically for any updates.
Contact Us
If you have any questions, concerns, or requests regarding this Policy, please contact us at:
Email: admin@panelab.co.nz
Phone: +64 20 419 76203